Shipping and Returns

We’re so excited to get Moonzi to you 🤍

Free Shipping New Zealand Wide

We offer free shipping New Zealand wide on all orders, no minimum spend required. Once your order is placed, it’s quickly processed and dispatched so your blackout blinds arrive as soon as possible. You’ll receive tracking details as soon as your order ships, so you can follow its journey right to your door.

Processing time

All orders are processed within 1–3 business days.

Once your order has been packed and dispatched, you will receive a confirmation email with tracking details.

Shipping locations

We currently ship within New Zealand.

(International shipping coming soon!)

Delivery time

Delivery times vary depending on your location, but most orders arrive within a few business days after dispatch.

Please note that delivery timeframes are estimates and may vary during busy periods or due to courier delays.

Incorrect addresses

Please double-check your shipping address at checkout.
Moonzi cannot be responsible for orders sent to incorrect addresses entered by the customer.

Returns

We want you to love your Moonzi Blackout Blind and the better sleep it brings.

If something isn’t quite right, we’re here to help.

Damaged or faulty items

If your order arrives damaged or faulty, please contact us as soon as possible with photos and your order details.

We will organise a replacement or refund.

How to start a return

To begin a return, please contact us via our Contact page with your order number and reason for return. We’ll guide you through the next steps.

Questions?

We’re a small New Zealand business and we genuinely care about your experience.

If you have any questions about shipping or returns, please get in touch — we’re always happy to help.