Refund policy
Overview
At Moonzi, we take pride in the quality of our blackout blinds and want you to be happy with your purchase. Because our products are made for specific home environments, we have a clear returns process to ensure fairness for both customers and our business.
Change of Mind
We do not offer refunds for change of mind once an order has been processed or shipped. Please double-check all measurements and product details before placing your order.
Faulty or Damaged Items
If your item arrives damaged, faulty, or not as described, please contact us within 7 days of receiving your order.
To process your claim, we may request:
- Photos of the issue
- Order number
- A description of the problem
If approved, we will offer:
- A replacement, or
- A full refund
Incorrect Orders
If you receive the wrong item, please contact us within 7 days of delivery. We will cover return shipping costs and send the correct item as soon as possible.
Returns Eligibility
To be eligible for a return (where applicable):
- Items must be unused and in original condition
- Original packaging should be included where possible
- Items must be returned within the agreed timeframe
Non-Returnable Items
We cannot accept returns for:
- Items that have been installed or altered
- Products damaged due to incorrect installation or misuse
- Clearance or sale items
Refund Processing Time
Once your return is received and inspected, refunds will be processed within 5–10 business days. Refunds will be issued to your original payment method.
How to Request a Refund
To request a refund or return, please contact us at:
Email: hello@moonzi.co.nz
Include your order number and details of the issue.